Returns Policy for Ez Prints 3d

At ez prints 3d, we take great pride in the quality and craftsmanship of our 3D printed products. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our returns policy carefully for a smooth experience.

1. Eligibility for Returns

Our return policy lasts 30 days from the date of delivery. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging (if applicable).
• A product that is not custom-made (please note that custom or personalized 3D printed items are non-returnable unless they are faulty or damaged upon arrival).

2. Return Process

To initiate a return, please contact our customer support team at [your email address] with the following details:

• Order number
• Item(s) you wish to return
• Reason for the return (optional but helpful)
• Photographic evidence of any defects (if applicable)

Once we receive your return request, we will provide you with instructions for returning the item(s). Please ensure the item(s) are securely packaged to prevent damage during return shipping.

3. Refunds

If your return is approved, we will process your refund to the original payment method used at checkout. Please note:

• The shipping costs for returns are the responsibility of the customer, unless the product is faulty or incorrect.
• Refunds will be processed within 14 business days after we receive the returned item(s).

4. Exchanges

If you wish to exchange an item for a different model, size, or color, please contact our customer support team as soon as possible. Exchanges are subject to availability and must meet the same return eligibility requirements.

5. Faulty or Damaged Items

If your 3D printed product is damaged or faulty upon arrival, please contact us immediately, ideally within 7 days of receiving the item. We will arrange for a replacement or refund at no extra cost to you. You may be asked to provide photos or video evidence of the damage to help us resolve the issue as quickly as possible.

6. Non-returnable Items

The following items are non-returnable:

• Custom or personalized 3D printed products.
• Products that have been used or altered in any way.
• Sale or clearance items.

7. Contact Us

If you have any questions or need assistance with a return or exchange, please don’t hesitate to contact us at:

• Email: contact@ezprints3d.co.uk
• Address: 3 Linney Court, Dudley Street, LU7 1SE Leighton Buzzard, United Kingdom